Recovering a deleted file from the recycle bin

If you've accidentally deleted a file, meeting record, contact, or any other item in Prospo and need it recovered, you can submit a recovery request to the Prospo support team.

How to request a file recovery

Send an email to support@prospo.ai with the following details:

• What was deleted - file name, record type, or a description of the item

• Which client it belongs to

• Approximately when it was deleted

• Your organisation name

The support team will locate the item and restore it for you.

What can be recovered

• Uploaded files

• File Notes

• Meeting records

• Transcripts

• Fact Finds

• Contacts and clients

• Folders

• E-signature envelopes

Recovery requests should be submitted as soon as possible after deletion. Items cannot be recovered after 90 days.