Viewing a client's SMS conversation history
1 min read
Every SMS sent to a client through Prospo is recorded in the Sent Messages panel on the client's SMS page, giving you a chronological record of all outbound messages.
View the history
- Open the client's profile
- Click Send SMS from the client actions menu
- The Sent Messages panel on the right shows all SMS messages sent to that client
What each message shows
- Contact name - the recipient the message was sent to
- Status - SENT, DELIVERED, or FAILED
- Date and time - when the message was sent
- Message body - the full text of the message
- Phone number - the number it was sent to
Messages are sorted with the most recent at the top.
Message statuses
- SENT - the message was accepted and queued for delivery
- DELIVERED - delivery confirmed by the carrier
- FAILED - the message could not be delivered
A few things to know
- The history shows outbound messages only - replies from the client are not currently displayed
- Messages are tied to the client record and remain visible even if the contact's phone number is later changed
- SMS history is also captured in the client's activity history as part of the full interaction log